Terms of Sale

Close Design will only accept returns or exchanges for products damaged during shipment, transit or delivery or if an incorrect item was shipped to you. To be eligible for a refund or exchange, you must first email us within 30 days of the order date.  Upon receipt of your email, Close Design will respond promptly and accordingly and will make sure your replacement is sent out.  If a replacement item is not available, Close Design will refund the full purchase price.

All prices are in U.S. dollars. Close Design reserves the right to change prices for merchandise displayed on this website at any time, and to correct pricing errors that may inadvertently occur. Sales tax will be added to each purchase at checkout and is in addition to the listed merchandise prices. Close Design is not responsible for any import or customs fees or taxes you may incur during or after shipping (import taxes, tariffs, VAT, etc.).

Many products featured on our website were handcrafted and/or exist only as a unique single item. We cannot guarantee that the merchandise you ordered is still available and therefore cannot promise that your order will be accepted and fulfilled. Close Design may also require additional qualifying information from you before accepting and fulfilling your order. Once we receive your order, we will provide you with an order confirmation by email. Your receipt of an order confirmation, however, does not mean that Close Design accepted and will fulfill your order; the receipt simply confirms that we received and are reviewing your order. Close Design reserves the right to accept or decline (cancel) your order at any time for any reason or without a reason at its sole discretion or to limit order quantity. If Close Design cancels an order after you have already been charged, we will refund the charged amount. If Close Design accepts your order, you will receive a confirmation email. 

Processing.

Orders are usually processed within three (3) business days (which excludes Saturday and Sunday) for destinations within the United States, but the actual processing time may vary depending on which merchandise you ordered. Order processing for bulky, fragile and certain other items may take longer. Order processing may also take longer if we are experiencing a high volume of orders.  In addition, nationwide and global shipping delays (holidays, weather events, COVID-related delays etch,) may cause delays as well. 

Shipment and Delivery.

Close Design does not deliver to P.O. box addresses. Delivery methods and timeframes depend on your location and on the ordered merchandise. The cost for shipping each particular item will be calculated and displayed on the checkout page before you complete your order. You will be able to see at checkout full information about the shipping methods applicable to the items in your shopping cart.

Order Tracking. 

Once your order has shipped, you will receive an email with a tracking number.

You agree to use the merchandise only for its intended purposes. You further agree not to use the merchandise for any illegal or unauthorized purpose or in order to reverse engineer, reproduce, duplicate, copy, or modify the merchandise in any way, including, without limitations, for the purposes of designing or creating derivative products in competition with Close Design.

You agree that Close Design and/or its artists, artisans, vendors or providers retain all copyrights, trademarks and other intellectual property related to the merchandise. You are given nonexclusive, limited, revocable license to use such intellectual properly only to the extent necessary to use the merchandise for its intended purposes, namely, to utilize and enjoy the indented functionality of the merchandise, provided that you make no changes or modifications to the merchandise. Any such permission shall terminate automatically and immediately without further notice if you breach any of the Terms of Sale.

You agree that all merchandise offered and sold to you on this website on an "AS IS" and "AS AVAILABLE" basis. Accordingly, to the full extent permitted by applicable law, all the merchandise is offered and sold to you without any express or implied warranties, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

In addition, to the extent permitted by applicable law, Close Design and its directors, owners, employees, vendors, artists, artisans and providers shall NOT be liable to you or any third party under any claim at law or in equity for any consequential damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, other intangible losses, or any special, indirect, or consequential damages), and all such damages or losses are expressly excluded by these Terms. Without limiting the foregoing, to the fullest extent of applicable laws, you agree not to hold Close Design and its directors, owners, employees, vendors, artists, artisans and providers responsible for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, other intangible losses, or any special, indirect, or consequential damages) resulting directly or indirectly from your visiting or shopping or on this website or from your order, purchase and use of any merchandise that you bought on this website.

By Ordering and/or purchasing any merchandise on this website, you agree to continue to be fully bound by the “Arbitration” and “Class Action Waiver” provisions of the TERMS OF USE OF OUR WEBSITE. Without limiting those provisions in any way and for your ease of reference, said provisions say, inter alia, the following:

you agree that, to the fullest extent provided by applicable laws, all disputes between you and Close Design shall be resolved by binding, individual arbitration, and you waive your right to participate in all and any class action lawsuit(s) and/or class-wide arbitration.

By Ordering and/or purchasing any merchandise on this website, you agree to continue to be fully bound by the “Governing Law; Jurisdiction and Venue” and all other provisions, terms and conditions of the TERMS OF USE OF OUR WEBSITE.

Without limiting any of those provisions, terms and conditions, these Terms of Sale shall be construed, interpreted and applied according to the laws of the State of California without regard to conflicts of law provisions. You agree that Los Angeles, California is the proper venue for all and any arbitration proceedings and the proper forum for any appeals of an arbitration award or for trial court proceedings in the event that the arbitration provision set forth in the Terms of Sale is found to be unenforceable.